FAQs
How much is shipping?
Ok, we give up, we have heard you, shipping is now FREE! This applies to all locations in the contiguous 48 states. If you are in Alaska, Hawaii, or anywhere in Canada, just call or email and we can figure out the shipping costs for you. Canadian shipping is generally in the $85 to $100 range. If you are in any other country, chances are that the shipping is just going to be too expensive.
How long will it take to get my bike?
We normally take one to two days to tune and prepare your bike before shipment, then it takes 1 to 5 days for UPS to deliver. The East Coast is generally one day, the West Coast is generally four days.
Do I have to pedal faster because of the smaller wheels?
No! The wheel diameter is only part of the equation, you must also consider the chain ring size and the gear set. In general, the smaller diameter of the wheel is accommodated through the use of a much larger (52 to 58-tooth) chain ring. You should not have to compromise speed for the convenience of folding.
Is there extra maintenance compared to a non-folding bike?
Not really. The only thing additional may be a drop of oil on the hinges.
How much assembly will I have to do when my bike arrives?
We know that most people want to unpack their new bike and go for a ride; you don’t want to spend hours assembling and making adjustments. Since we are selling directly to you, our customer, we will do our best to take care of you. All of our multi-speed models are fully assembled and tuned prior to shipping. This minimized your efforts, but you may still need to adjust the brakes or derailleur a little because it is difficult to get them to 100% with all of the packaging materials on the bike.
Single-speed bikes are shipped about 90% complete. The final assembly is pretty simple, and no brake or derailleur adjustments are needed.
Any accessories that you order will be installed prior to shipment.
Will I pay sales tax?
Sales tax is added to all orders that will ship to a Virginia address. If your bike is delivered to an address outside of Virginia, we will not collect sales tax.
How will I know that order has gone through?
Our system will automatically generate, and email, an order confirmation. If you don’t get one, contact us and we will look into it for you.
What if the bike just doesn’t meet my needs?
We know that you are buying online, and that you may not have ever ridden one of our bikes, So, If you need to return it, just let us know within 14 days and we will send a return authorization. You will receive a full refund for the price of the bike, ust pay the return shipping. Be sure to keep the original packaging as it is necessary for any return.
